UK2.NET Web Hosting and Domain Name Registrations company also offers Managed Support for their Dedicated Server Customers at extra monthly price. The Managed Support Options available are 1. Standard 2. Enhanced 3. Premium. The first one “Standard” support is priced at Free and comes with features like OS supported All Linux, Assisted Start-up at £39 option, Standard Monitoring, Response to issues Reactive, Enhanced SLA (timer starts) – When outage is reported, Price Free. The second one “Enhanced” support is priced at £39 per month and comes with features like OS supported CentOS (with cPanel) only, Bundled software: cPanel; Server Density, Assisted Start-up, Standard Monitoring, Response to issues Reactive, Priority response times 60/120, Install software upgrades & patches on request, Enhanced SLA (timer starts) – When outage is reported, Dedicated Account Manager, Server admin tasks on request, Price £39 per month. The third one “Premium” support is priced at £69 per month and comes with features like OS supported CentOS (with cPanel) only, Bundled software: cPanel; Server Density, Assisted Start-up, Premium Monitoring, Ongoing security Monitoring, Alert notifications to their support team, Response to issues Proactive, Priority response times 30/60, Install software upgrades & patches on request, Enhanced SLA (timer starts) When outage occurs, Dedicated Account Manager, Direct access to 3rd Line experts, Server admin tasks on request, Price £69 per month.
Along with the above Managed Support options the company also offers Assisted Start-up to those who are new to managing their dedicated servers. The Assisted Start-up (Standard Support only) is priced at £39 and comes with features like OS Supported All Linux, Configure Server (Basic server set-up), System update, Configure Security, Install software, Migrate Data, Domain & DNS migration, 1 month priority response, Price (Standard support only) £39. If you choose the Assisted Start-up support, the following monitoring & checks are added along with the above features. Those are: System Load, File System, HTTP, Memory, MySQL, PING, POP, SMTP, SSH, Swap Usage, TMP folder, Total Processes, Zombies (Dead Processes) etc. Enhanced Support is the company’s basic level of managed support – it’s for those who don’t have much experience setting up and configuring a server. With Assisted Start-up support you would get support for whether you’re setting up a new dedicated server or moving from an existing provider, simply answer a few questions & the company’s support staff can get your server up and running and data migrated in no time. And if you Upgrade to Premium Support and they’ll configure, monitor, update and proactively manage your server for you. So, if there’s an issue at 2am, you don’t need to worry about it, the support staff at UK2.NET will have it covered, get you back online and let you know what went wrong. As Premium support is a pro-active service they monitor and pro-actively respond to issues relating to the following services: Server availability, Server performance, Database availability, Packet loss, Email ports, Resource usage (memory, swap files, temp folders, processes, zombies (dead processes) etc), Automated periodic security scan etc.
So far you have seen the managed support options available for dedicated server customers of UK2.NET web hosting company, their prices and their features. But before you decide to pay for any of the company’s managed support options you may want to do some research regarding the quality of the services offered and then decide whether to choose their managed support for dedicated servers or not. First you need to check if the company offers any money-back guarantee on their managed support options like 30 day money back guarantee if you think their support is not up to your standards and decide to cancel the service within the guarantee period (you will need to check with their customer support whether they offer any money back guarantee on their managed support for dedicated servers). A money back guarantee like 30 days money back guarantee will give your peace of mind and the freedom of testing the quality of the support services within the guarantee period and then decide for yourself whether to continue suing their managed support or stop and cancel the service. Second you need to check the reviews of UK2.NET web hosting company managed dedicated support services in search engines like Google, Yahoo and Bing with search terms like “UK2.NET Managed Support (Dedicated Servers) Review”, “UK2 Managed Support (Dedicated Servers) Review”, “UK2.NET Managed Support Review”, “UK2 Managed Support Review”, “UK2.NET Managed Support Options”, “UK2 Managed Support Options”, “UK2.NET Managed Support”, “UK2 Managed Support” etc and go through each and every search result very carefully and see and note what they are saying about the dedicated server managed support options offered by UK2.NET web hosting and domain name registrations company. If most of the people say positive things about their managed support with only a few negative reviews, then you can go ahead and sign up for their managed support. On the other hand if most of the people say negative things about their managed support with only a few positive reviews, then you will have to stay away from UK2.NET’s Managed Support for dedicated servers.
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